# CallBolt > CallBolt is an AI customer experience platform. Its agent, Sky, answers phone calls, resolves email and support tickets, books reservations, shows and appointments, and runs outbound voice campaigns, in 26+ spoken languages (52 understood), inside each customer's own policies, with every action verified, gated and audited. CallBolt is in production with a sports e-commerce client and with hospitality and live-events operators. Healthcare scheduling (appointments, reminders, rescheduling) is ready for deployment. ## What Sky does - [Inbound voice support](https://www.callbolt.ai/#capabilities): answers on the first ring, verifies the caller, uses only the tools the department allows, resolves end to end, and hands off to a person with the full context when policy requires it. - [Tickets and email](https://www.callbolt.ai/#capabilities): reads the whole thread, looks up the order or account behind an identity gate, replies in the customer's language, and closes the case. Voicemails are transcribed and worked like tickets. - [Reservations and shows](https://www.callbolt.ai/#capabilities): rooms, tables, and seats for a specific show or event against live availability, with confirmation by text or email. - [Appointments](https://www.callbolt.ai/#capabilities): booking, reminders, rescheduling to the next matching slot, confirmations. Clinical questions go to staff. - [Outbound campaigns](https://www.callbolt.ai/#capabilities): two-way voice campaigns for offers, event announcements and reminders. Suppression and do-not-call lists honored before every dial, calling windows per time zone, answering machines detected, natural voices per language, every outcome logged. - [Smart callbacks](https://www.callbolt.ai/#capabilities): when a customer asks to be called back at a specific time, Sky schedules it and calls at that time with the prior context loaded. - [Multilingual](https://www.callbolt.ai/#languages): speaks 26+ languages and understands 52. Detects the caller's language and switches mid-conversation without a transfer. English and Spanish are first-class. ## Results (production, one e-commerce client, April to July 2026) - Share of support tickets resolved by Sky rose from 2% in April to 61% in May, 71% in June and 77% in July; 94% in the latest 24-hour window measured. - Weekly resolution rate rose every week for four weeks, 58% to 78%. - 39,718 tickets received in 90 days in one department; 99.2% closed overall. - A second department (online sales) reached 79% resolved by Sky in its first month; Sky handled 97% of that department's closures. - 28,252 tickets fully auto-resolved; about 5,268 human hours returned to the team. - 326 of 327 voicemails transcribed, categorized and worked without a human listening first. ## How it is controlled - Identity is verified before any account detail moves. - Tools are allowed or denied per department; a denied tool is never used. - Money actions (refunds, cancellations) run only through gated, permitted paths with caps set by the operator. - Calling windows and suppression lists govern all outbound calls. - Every action is written to an audit trail the operator can open, filter and export. - Nothing goes live until the operator approves it in the CallBolt console. ## Pages Every page below is also available as Markdown: append `.md` to the URL, or request the page with `Accept: text/markdown`. The full text of every page in one file: https://www.callbolt.ai/llms-full.txt - [AI Answering Service, 24/7, No Per-Seat Fees](https://www.callbolt.ai/ai-answering-service): Sky, CallBolt's AI answering service, picks up every call on the first ring, 24/7, in 26+ languages. No per-seat fees. - [AI Receptionist That Answers Every Call, 24/7](https://www.callbolt.ai/ai-receptionist): CallBolt's AI receptionist for small business answers every call, books appointments, resolves support, and speaks 26+ languages. No per-seat fees. - [AI Outbound Calling That Books and Follows Up](https://www.callbolt.ai/ai-outbound-calling): Sky runs AI outbound calling campaigns that book appointments, confirm orders, follow up and win back customers, in 26+ languages. No per-seat fees. - [AI Customer Support Agent for Calls and Tickets](https://www.callbolt.ai/ai-customer-support-agent): CallBolt's Sky is one AI customer support agent for calls and tickets, with one audit trail. 94% resolution share at a live client. - [AI Receptionist for Law Firms](https://www.callbolt.ai/industries/law-firms): CallBolt's AI receptionist for law firms answers every call 24/7: new-client intake, consultation scheduling, urgent transfers. No per-seat fees. - [AI Receptionist for Dental Practices](https://www.callbolt.ai/industries/dental): CallBolt's AI receptionist for dental practices answers every call 24/7: scheduling, insurance questions, recall reminders. No per-seat fees. - [AI Receptionist for Medical Offices](https://www.callbolt.ai/industries/medical): CallBolt's AI receptionist for medical offices answers every call 24/7: scheduling, billing basics, after-hours on-call policy. No per-seat fees. - [AI Voice Agent for Restaurants](https://www.callbolt.ai/industries/restaurants): CallBolt's AI voice agent for restaurants answers every call 24/7: reservations, takeout orders, hours and menu questions. No per-seat fees. - [CallBolt FAQ: AI Receptionist and Answering Service](https://www.callbolt.ai/faq): Answers about CallBolt's Sky: what the AI agent does on calls and tickets, pricing, languages, industries, and how it compares. No per-seat fees. - [Pricing: Scoped to Your Use Case, No Per-Seat Fees](https://www.callbolt.ai/pricing): How CallBolt pricing works: a plan scoped to your call and ticket volume, industry and integrations. No per-seat fees. Quote within one business day. - [What Is an AI Voice Agent? Definition and Examples](https://www.callbolt.ai/what-is-an-ai-voice-agent): An AI voice agent answers phone calls, understands the caller and completes the request in your systems. Definition, examples, and how it differs from IVR. - [AI Receptionist for Home Services](https://www.callbolt.ai/industries/home-services): CallBolt's AI receptionist for HVAC, plumbing and contractor businesses answers every call 24/7: emergencies, quotes, scheduling. No per-seat fees. - [E-commerce Support With an AI Agent: 2% to 94%](https://www.callbolt.ai/customers/ecommerce-support): How one e-commerce brand went from 2% to 94% autonomous ticket resolution in four months with CallBolt's Sky. The numbers, month by month. - [Glossary: AI Voice and Support Terms](https://www.callbolt.ai/glossary): Plain definitions of the terms buyers meet: AI voice agents, AI receptionists, IVR, call deflection, warm transfer and more. - [How CallBolt Works: Connect, Teach, Go Live](https://www.callbolt.ai/how-it-works): How CallBolt works: connect your number, teach Sky your business, go live. The three steps, what you provide, and what Sky does. - [AI Voice Agent: What It Means](https://www.callbolt.ai/glossary/ai-voice-agent): An AI voice agent holds spoken phone conversations and completes the caller's request in your systems. The definition, how it works, and how Sky does it. - [AI Receptionist: What It Means](https://www.callbolt.ai/glossary/ai-receptionist): An AI receptionist answers your business phone like a front desk: greets callers, books appointments, answers questions, transfers urgent calls. - [AI Answering Service: What It Means](https://www.callbolt.ai/glossary/ai-answering-service): An AI answering service answers your business phone with software instead of a staffed call desk, and completes the caller's request during the call. - [AI Phone Agent: What It Means](https://www.callbolt.ai/glossary/ai-phone-agent): An AI phone agent answers and places phone calls for your business, holding natural conversations and completing the task on each call. - [IVR: What It Means, and What Replaces It](https://www.callbolt.ai/glossary/ivr): IVR is the phone menu that routes calls with recordings and keypad tones. What it is, why callers dislike it, and what replaces it. - [Conversational AI: What It Means](https://www.callbolt.ai/glossary/conversational-ai): Conversational AI holds natural-language conversations using language models instead of scripts. The definition and how Sky does it on calls and tickets. - [Outbound Calling: What It Means](https://www.callbolt.ai/glossary/outbound-calling): Outbound calling is placing calls to your own customers and leads: reminders, confirmations, follow-ups and win-backs. The definition and how Sky runs it. - [Warm Transfer: What It Means](https://www.callbolt.ai/glossary/warm-transfer): A warm transfer hands a call to a human with the context already delivered, so the caller never repeats themselves. The definition and how Sky does it. - [Call Deflection: What It Means](https://www.callbolt.ai/glossary/call-deflection): Call deflection moves routine contacts off the human queue by resolving them earlier. Done well it means resolved, not refused. The definition inside. - [First-Call Resolution: What It Means](https://www.callbolt.ai/glossary/first-call-resolution): First-call resolution is the share of requests fully resolved in the first contact. The definition, why it matters, and how Sky is built for it. - [Virtual Receptionist: What It Means](https://www.callbolt.ai/glossary/virtual-receptionist): A virtual receptionist answers your phone from off-site, either a remote human service or software. The definition, the AI difference, and how Sky does it. - [Human-in-the-Loop: What It Means](https://www.callbolt.ai/glossary/human-in-the-loop): Human-in-the-loop is the design where software does the routine work and a person owns the judgment calls. The definition and how Sky does it. - [Proactive Outreach: What It Means](https://www.callbolt.ai/glossary/proactive-outreach): Proactive outreach is contacting customers before they contact you: reminders, quote follow-ups, win-backs. The definition and how Sky runs it. - [Omnichannel Support: What It Means](https://www.callbolt.ai/glossary/omnichannel-support): Omnichannel support is one customer conversation coherent across channels: the call, the ticket and the chat all know what the others said. - [AI Guardrails: What They Mean](https://www.callbolt.ai/glossary/guardrails): AI guardrails are the rules that bound what an agent may say and do: identity checks, tool allowances, gated money actions, audit trails. - [Learn: Buyer Guides for AI Voice and Support](https://www.callbolt.ai/learn): Evergreen buyer guides for businesses choosing an AI voice agent or AI receptionist: honest comparisons, pricing models, and the questions to ask. - [AI Receptionist vs Human Receptionist, Compared](https://www.callbolt.ai/learn/ai-receptionist-vs-human-receptionist): What each one does all day, what an AI receptionist does not do, how the costs compare, and which to choose. An honest guide from CallBolt. - [AI Voice Agent Pricing: How the Models Work](https://www.callbolt.ai/learn/ai-voice-agent-pricing): AI voice agent pricing comes in five shapes: per-minute, per-outcome, per-call bundles, flat monthly, enterprise. The trade-offs, and how to compare quotes. - [How to Choose an AI Voice Agent](https://www.callbolt.ai/learn/how-to-choose-an-ai-voice-agent): A buyer's framework: what to test on a real call, the five questions to ask every vendor, what not to pay for, and the failure path to check first. - [AI Voice Agent for Small Business: What Matters](https://www.callbolt.ai/learn/ai-voice-agent-for-small-business): What a small business actually needs from an AI voice agent: coverage, completion, your voice. What it costs, and what to avoid. - [Compare AI Voice Agents and AI Receptionists](https://www.callbolt.ai/compare): Honest CallBolt comparisons of AI voice agents and receptionists: what to weigh, where each vendor is strong, and where Sky fits. - [Best AI Voice Agents and AI Receptionists in 2026](https://www.callbolt.ai/compare/best-ai-voice-agents): An honest 2026 comparison of AI voice agents: Fin, Retell, Bland, Vapi, Synthflow, Rosie, Smith.ai and CallBolt on channels, languages and pricing. - [CallBolt vs Fin: Which Fits Calls and Tickets?](https://www.callbolt.ai/compare/callbolt-vs-fin): Fin resolves chat and tickets at $0.99 per outcome. CallBolt's Sky runs calls, tickets and campaigns from one agent. Compare them here. - [Retell Alternatives: AI Voice Agents Compared](https://www.callbolt.ai/compare/retell-alternatives): Retell is a developer voice platform at $0.07 to $0.31 per minute. CallBolt's Sky handles calls, tickets and campaigns in one agent. Compare them here. - [Vapi Alternatives: AI Voice Agents Compared](https://www.callbolt.ai/compare/vapi-alternatives): Vapi is a developer voice platform at $0.05 per minute plus line fees. CallBolt's Sky handles calls, tickets and campaigns in one agent. Compare them here. - [Bland Alternatives: AI Voice Agents Compared](https://www.callbolt.ai/compare/bland-alternatives): Bland sells voice calls at $0.11 to $0.14 per minute plus a platform fee. CallBolt's Sky runs calls, tickets and campaigns in one agent. - [Synthflow Alternatives: AI Voice Agents Compared](https://www.callbolt.ai/compare/synthflow-alternatives): Synthflow prices sales-led, scoped per business. CallBolt's Sky handles calls, tickets and campaigns in one agent. Compare them here. - [Best AI Receptionists in 2026, Compared](https://www.callbolt.ai/compare/best-ai-receptionists): An honest 2026 comparison of AI receptionists: CallBolt, Rosie, Smith.ai, Synthflow and Bland on coverage, languages and pricing. ## Pricing CallBolt pricing is scoped to your use case: the plan is sized to your call and ticket volume, industry and integrations, with no per-seat fees. There is no published grid; the team quotes a number, usually within one business day. See [Pricing](https://www.callbolt.ai/pricing). ## Contact - Website: https://www.callbolt.ai/ - Email: hi@callbolt.ai - Product help: support@callbolt.ai - Legal: legal@callbolt.ai ## Optional - [Full text version](https://www.callbolt.ai/llms-full.txt) - [Terms](https://www.callbolt.ai/terms) - [Privacy](https://www.callbolt.ai/privacy)